REFUND/CANCELLATION POLICY

At Cloud Solutions, we strive to provide exceptional cloud solutions and services. However, we understand that circumstances may arise where you need to cancel your subscription or request a refund. This Refund/Cancellation Policy outlines the procedures and conditions for refunds and cancellations.

1. Subscription Cancellation:

  • You may cancel your subscription to our cloud solutions at any time by contacting our customer support team or through your account settings.

  • Upon cancellation, your access to our services will be terminated at the end of the current billing cycle.

2. Refund Eligibility:

  • Refunds may be provided in accordance with the following conditions:

    a. Service Disruption: If our services are disrupted for an extended period due to technical issues on our end, you may be eligible for a prorated refund for the downtime.

    b. Unsatisfactory Service: If you are dissatisfied with our services within the first 30 days of subscription, you may request a full refund.

3. Refund Procedure:

  • To request a refund, please contact our customer support team with details of your subscription and the reason for the refund request.

  • Refunds will be processed within 30 business days of approval.

4. Non-Refundable Items:

  • Certain fees and charges are non-refundable, including but not limited to setup fees, one-time purchases, and usage charges incurred beyond the refund period.

5. Subscription Changes:

  • You may make changes to your subscription plan at any time. Any changes will be reflected in your billing cycle and may result in adjustments to your subscription fees.

6. Contact Us:

7. Policy Updates:

  • We reserve the right to update or modify this Refund/Cancellation Policy at any time. Any changes will be effective immediately upon posting on our website.

Thank you for choosing CloudS Solutions. We value your business and strive to provide the best possible service to our customers.